Working remotely continues to be the pillar of work as our new normal. Organizations have realized that the security environment has changed dramatically. Securing remote work requires trust and it doesn’t solely mean it is for the IT team alone. Senior leadership needs to trust from the beginning that the teams have systems secured for effective work from home and a support system to help employees as they work from home. Data protection is another factor to put into consideration. Moreover, customers need to trust their privacy is protected.
• Lead with empathy
The world is full of imperfections and trust is what is needed for success in the tech industry. However, to achieve this, you need to acknowledge that this will always be a work in progress.
One of the most effective ways to get trust is through listening, leading with empathy, and learning. When employees tell you a certain area has shortcomings or is difficult, listen, and try to find adoptable solutions instead of lecturing them. Allow them to reward proactive behavior and callout mistakes. When people feel that they are heard, trust is increased within the organization and multiplies since it is wisely and generously given.
• Empower employees for effective decisions
The security practice aspect has a bad reputation over the years. IT teams have implemented security measures to give solutions. Unfortunately, this has placed barriers between people and employees to access information to do their jobs. People will try to find ways to work around the security measures that are not aligned with their business needs. Unnecessary risks will always be present as long as end-users view security as a hindrance to their needs. Having tools and solutions leads to effective security that is easy to implement and maintain.
Investment in frictionless solutions for security creates a sense of accountability and ownership for content created and shared by users.
• Define what matters most
Know what is important to help trust relationships grow within the organization. Not all data requires extreme security since it hinders work efficiency in the organization. Each different type of data has different degrees of security. This is based on the importance of information like financial records or medical information. As a leader, you need to have a clear view of which data, when compromised, could harm the organization. There should be clear ways in which these jewels need to be protected. Moreover, accountability lines should clearly define and integrated into the workflow.
• Honor the distractions
Security professionals identify that end-users’ behavior is one of the biggest risks facing security. But at the same time, they can be the greatest security advocates through educating them on the best practices and security threats. These practices are easily forgotten, especially during a crisis. Social distractions are one of the threats facing security.
Workers are distracted now more than ever due to the change of environment, from office to home. Being surrounded by pets, family and other distractors has left room for cyber-attacks that mostly occur when workers are distracted. To ensure the same people make sound decisions, ensure that they have the right support system. Develop clear policies, secured devices, and information sharing on developing threat environments.
Organizations should educate and empower workers on ways to secure their data. Working with team leaders is effective to ensure they are up-to-date with emerging threats and educating workers.